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The Office · Revenue, Distribution & Technology Consulting

Clarity for thebusiness behindthe experience.

Revenue, distribution and technology consulting for hospitality businesses, from pricing and direct booking to CRM, practical AI transformation and the systems underneath them. Project-based or fractional, with implementation when the plan is clear.

See the Digital Revenue CheckDiscuss wider work
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Sunlit meeting room with a long stone table set with notepads and pens, olive branches and open doors onto a coastal terrace.
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What the Office does

Commercial decisions and technology, treated as one system.

We start with the operation. The answer may be a better way of working, an established platform, a Katalyst product or a custom build through Labs. The recommendation follows the business, not the vendor.

Analytics dashboard of sage charts on a monitor, on a stone desk in a daylit workspace with a timber slat wall and a coastal view.

01Revenue Strategy

Pricing, forecasting, segmentation, market positioning and channel economics across the calendar.

Laptop on a stone table showing a sage-toned dashboard of charts, beside a notebook, ceramic cup and olive branches.

02Distribution

OTAs, bedbanks, GDS, channel mix, mapping, parity, visibility and commercial terms.

Laptop on a travertine desk showing an unbranded hospitality website design with an arched interior photograph.

03E-Commerce & Direct

Website, booking engine, metasearch, CRM, performance marketing and conversion from discovery to confirmation.

Sunlit reception counter in travertine and fluted timber, with upholstered chairs, warm shelving and planting.

04Technology Advisory

Requirements, selection and implementation across PMS, CRS, RMS, CRM, channel managers and booking engines.

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05Holiday Home Launch

Launch or rebuild the business model, systems, distribution, pricing, payments, guest journey, owner reporting and operating handoffs.

Bright shared work table with open laptops, notes and a stoneware vase, beside warm shelving and a coastal window.

06Digital Revenue Check

A structured diagnostic across the booking funnel, website, rates, OTAs, mobile, AI visibility, SEO, accessibility, inquiries and direct-booking strategy.

AI transformation

Make the work run better.

Less repeated work, clearer decisions and more time for the guest.

We help businesses find where AI can improve the way work gets done. Start with the task, the people and the cost of doing it today. Sometimes the useful change is a simpler process or better use of a system you already have.

  • Find repeated admin, slow handoffs and information that is hard to use.
  • Choose one workflow to test, with a clear owner and a result to measure.
  • Set the data access, human checks and training the team needs.
  • Compare time spent, errors, response quality and running cost before expanding.

Possible starting points include preparing enquiry replies for staff review, finding answers in approved operating guides and turning regular reports into a useful first draft. The Office leads the review and implementation. Labs handles integrations or custom development when the work needs them.

Discuss a workflowSee the technical delivery

Commercial diagnostic

Find the leak before choosing the fix.

A short, structured read of pricing, channel mix and cost of sale, delivered against your own data.

  • Where margin is leaking today
  • What the channel mix is really costing
  • Which decisions to change first
  • The reporting the team will keep using
Planning table with printed sage analytics charts, architectural plans, a laptop, an open notebook and a tablet in daylight.
Architectural floor plan drawn on tracing paper with a pen and a rolled drawing beside it.
Laptop on a stone table showing a sage-toned dashboard of charts, beside a notebook, ceramic cup and olive branches.
Bright shared work table with open laptops, notes and a stoneware vase, beside warm shelving and a coastal window.

Results

Real businesses. Real results.

Commercial work, measured against the numbers the operating team already lives with.

Prior in-house operator experience

Palazzo Versace Dubai

Commercial and digital work that connected pricing, distribution, brand.com, campaigns and operating decisions, helping direct bookings exceed 50%.

Prior in-house operator experience

Kerten Hospitality

Multi-property e-commerce, digital transformation, pre-openings and commercial systems across more than ten assets in five countries.

How the work runs

From the real problem to a working system.

  1. 01

    Understand

    Business model, guests, owners, channels, systems and how decisions are made today.

  2. 02

    Diagnose

    Where revenue, margin, conversion or workflow is actually breaking.

  3. 03

    Decide

    What should stay, be replaced, be bought, be connected or be built.

  4. 04

    Implement

    Configuration, integrations, migration and training with the operating team.

  5. 05

    Improve

    Track the commercial result and keep the system useful after go-live.

The stack should serve the business, not the other way around.

Katalyst House · Office

Ready for a clearer commercial picture?

Start with the Hospitality Digital Revenue Check, or bring the wider business problem, current stack or launch plan.

Discuss a project
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